emotional intelligence is the ability to understand our own emotions and those of others.

That's a very simple explanation for what is a powerful business tool for leaders, negotiators, sales staff and anyone looking for an edge over the competition.

No-one is saying it'll make you a mind reader, but emotional intelligence provides potent insights into human motivation and behaviour.

JSA offers a step-by-step approach.

  • Learn how to recognise your own emotions and their impact on others. Cultivate self-awareness. Regulate moods to match tasks.

  •  Look at the motives behind others' emotions. What are their face, voice and body language saying? What are your senses picking up about their intentions, fears and desires?

  •  Use reasoning to solve emotional problems, show empathy, end conflicts, manage change and handle stress.

  •  Inspire and influence. People with high EQ tend to be more optimistic. They can harness even negative emotions to get what they want.

Emotional intelligence programs are ideal for team building. The inter-personal skills learnt are reinforced in day-to-day communications and participants are often keen to build on their knowledge.

Coaching can be one-on-one or part of a group. Please call and ask what would be appropriate for your circumstances.

JSA International Communications
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Suite 803,  Level 8,  135 Macquarie St,  Sydney.  2000

Suite 6,  308 Penshurst St,  Willoughby.  2068

(02) 9417 6211    Fax (02) 9417 6911